Policies, Terms and Conditions

RESPONSIBILITY

Rancho Los Tucanes S.A., (its owners, associates, agents and employees) give notice that they assume no responsibility for injury, loss or damage to person or property in connection with any service resulting directly or indirectly from acts of God, detention, annoyance, delays and expenses arising from quarantine, strikes, thefts, pilferage, force majeure, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, government restrictions or regulations, discrepancies or change in transit or hotel service over which it has no control.

Rancho Los Tucanes is not responsible for loss of life, personal injury, cancellations, delays, over-bookings, loss or damage of baggage and/or loss of services as a result of the same caused by any domestic flights within Costa Rica. For an additional charge, when advisable, charter flights may be arranged through Rancho Los Tucanes S.A

Should clients decide to book a charter flight, Rancho los Tucanes will not assume responsibility for cancellations, delays, overbookings, any loss of services from the same. Rancho Los Tucanes S.A reserves the right to adjust the U.S. dollar prices without notice, to reflect fluctuations in the Foreign Exchange Markets. Rancho Los Tucanes also reserves the right to withdraw a tour or any part of it, to make such alterations in the itinerary as it deems necessary for the comfort or well-being of the participants and to pass on to tour members any expenditure or losses caused by delays or events beyond its control.

With advance deposit to Rancho Los Tucanes S.A or any of its agents, the depositor therefore agrees to be bound by the above recited terms and conditions.

MEDICAL AND HEALTH

We have a 24-hour medical service.

Guests with existing medical conditions should make them known to Rancho Los Tucanes well before their arrival to Costa Rica, given that guests will be, at some time during their trip, in some of the most remote places in Costa Rica. Under certain circumstances, evacuation could be prolonged, difficult, expensive or impossible.

Guests should take special care. If they feel sick, they should tell us so we can start making arrangements for evacuation should it become necessary.

Leaders on all of our wilderness trips carry a fully-stocked first-aid kit. Hospital facilities are excellent in Costa Rica. Rancho Los Tucanes assumes no liability for costs of evacuation or provision of medical care.

We strongly recommend that trip participants purchase short-term traveler’s insurance covering baggage, accident/life and trip cancellation.

CANCELED TRIPS

Rancho Los Tucanes reserves the right to cancel any trip due to insufficient sign-ups. In the event of such a cancellation, those with reservations shall be notified as soon as possible and a full refund of payments on land costs will be given. Rancho Los Tucanes and participating agents are not responsible for any expenses incurred for non-refundable air tickets, equipment, medical costs, etc.

CONDUCT

Rancho Los Tucanes and its designated representatives reserve the right to disqualify any person as member of any trip or tour, should such person’s actions or general deportment impede the operation of the trip or the rights or welfare or enjoyment of other members of the trip. Refunds are usually not given under these circumstances. In such extraordinary instances when a refund is granted, it is agreed that a refund based on the actual cost of the unused land services is the limit of Rancho Los Tucanes responsibility.

CUSTOMIZED GROUP SALES

Cancellation Policy

If cancellation is made 60 days or more prior to the scheduled trip, a full refund (less deposit guarantees at hotels, and guide deposit, less a U.S. $100.00 handling fee) is made. The entire 50% deposit is forfeited if cancellation is received in our offices 30 days prior to the trip. If cancellation is received 14 days or less prior to the trip, the full value is forfeited. We strongly recommend cancellation insurance.

INDIVIDUAL SALES

Planning and Change Fees

We are delighted to work with you to design and quote a custom made itinerary at no charge to you. After we have presented you with the first proposal in most cases there will still be no charge for reasonable customization and changes. At some point however we reserve the right for our trip planners at their discretion to charge you a planning and/or change fee for continuing to work on additional proposals and/or changes.

If you do not feel that it is worth it to pay this fee, you can either accept the itinerary as it is or refuse the fee. If you refuse the fee, we will cancel the booking and there will be no charge to you for the work already invested.

Depending on the amount of work involved, planning/change fees may be applied to the price of the booking or may be in addition to the price of the booking. Whether or not the fee will be applied or added on will be clearly communicated at the time we request it.

The reason for the planning/change fees is to help make the amount we charge for our services consistent with the amount of work we do in designing and quoting itineraries. We feel that this is a fairer way of handling our charges than charging the same mark-up for travelers who require many changes as for travelers who require few.

Under no circumstances are planning/change fees refunded.

PAYMENT

A deposit of 50% of the total trip cost is required to guarantee your reservation upon acceptance of our proposal. The balance is due 30 days prior to to the start date of departure.

TOUR PRICES INCLUDE:

Accommodations: As featured in the itinerary or similar.
Meals: As indicated in the itinerary. (B=Breakfast, L=Lunch, D=Dinner)

Transfers: Included in Fixed Departure programs, on arrival and departure when arriving and departing on the first and last scheduled days of the tour. For all other tours, transfers are included as indicated.

Porterage: The handling of two bags per person. Baggage and personal effects are at the owner's risk throughout the tour.

Taxes & Entrance Fees: Hotel taxes, entrance fees to National Parks, museums and places of interest in effect at the time of booking are included unless otherwise specified.

Sightseeing: As specified in the itinerary.

NOT INCLUDED IN TOUR PRICES:

Costs of obtaining passports, visas or tourist cards; excess baggage fees; personal expenses such as room service, beverages and laundry; gratuities to tour escort, guides or driver; personal communications charges; international airfare and airport departure taxes; tax increases or new taxes charged for services that were not taxed at the time the booking was made; excess mileage carried out at the request of the passenger; sightseeing or meals not specified in the itinerary; personal insurance coverage (strongly recommended).

CHANGE FEE

When changes are made at the last minute (after a trip has been confirmed and guaranteed) there is a change fee of $75.00. This fee is in addition to any costs or penalties imposed by the companies affected by the newly requested or cancelled services. It will help to cover our costs for the time invested in making these changes. Please be sure to consider this policy before your clients' arrival in Costa Rica.